You built the brand. We’ll handle the orders.

From the moment an order comes in to picking, packing and dispatch, DMC manages the daily fulfilment work behind growing eCommerce businesses.

Accurate processing, clear inventory control and responsive support - without the cost and complexity of running your own warehouse.

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Years Experience

Orders Dispatched Daily

Active Clients

Fulfilment Accuracy

Warehouse worker in a neon safety vest scans a cardboard package at a packing station with a computer nearby.

Our Solution

Order fulfilment that keeps pace with your growth.

As your online business grows, fulfilment becomes harder to manage. More orders, more sales channels and rising customer expectations leave less room for delays or mistakes.

DMC provides a structured fulfilment service covering order receipt, picking, packing, inventory control and dispatch.

You gain the operational support to scale confidently, without building and managing your own warehouse team.

Why DMC

More time to grow. Less time managing fulfilment.

Reliable order processing

Structured picking, packing and dispatch workflows support accurate, consistent order handling.

Capacity that adapts

Scale from steady daily volumes to launches, promotions and seasonal peaks without rebuilding your operation.

Clear inventory control

Stock movements are recorded as orders are processed, helping you maintain visibility and avoid surprises.

Less operational overhead

Reduce the time, staffing and infrastructure required to run fulfilment in-house.

Our Process

How your orders move from checkout to dispatch.

01.

Orders are received

Orders flow into our system from your platform, ERP or manual inputs.

02.

Inventory is managed

Stock is stored, tracked and controlled within our warehouse.

03.

Orders are processed

Each order is picked, packed and checked for accuracy.

04.

Dispatch and delivery

Orders are shipped through reliable carrier networks.

05.

Ongoing support and reporting

You get visibility across orders, stock and fulfilment activity.

Frequently Asked Questions

Questions about order fulfilment?

Order fulfilment is the process of receiving, processing and delivering orders to customers or business locations.

At DMC, this includes inventory management, picking and packing, dispatch and delivery — all managed within a structured, controlled environment.

We support a wide range of order types, including eCommerce, wholesale, retail distribution and promotional campaigns.

Our processes are designed to handle both direct-to-consumer and B2B orders efficiently and consistently.

Yes. Orders can flow into our fulfilment processes from eCommerce platforms, ERPs or other order management systems.

This reduces manual handling and improves accuracy across your operations.

Orders are processed through structured workflows with defined checkpoints at each stage.

Combined with experienced teams, this ensures consistent outcomes even as order volumes increase.

Yes. Our operations are built to scale with demand, from steady volumes through to peak trading periods and large campaigns.

During high-volume periods, we expand capacity with trained teams working within established processes, ensuring orders continue to be handled accurately and on time.

You’ll have clear visibility across order status, inventory levels and fulfilment activity.

This allows you to stay informed, monitor performance and manage your business without needing to oversee day-to-day fulfilment operations.

What we handle

Built around the way you sell.

eCommerce orders

Daily direct-to-consumer fulfilment across one or multiple online sales channels.

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Wholesale and retail orders

Bulk, carton and store-replenishment orders prepared to meet customer and retailer requirements.

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Launches, promotions and peaks

Flexible fulfilment support for product drops, campaigns, seasonal demand and sudden order spikes.

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Client Stories

Fulfilment trusted by growing retailers.

BBC has been with DMC for 8 years now, from Richmond to Heidelberg and now Epping. Over that whole time, they’ve never felt like just another 3PL, DMC always felt like a genuine extension of our team. They’re a great family run business with great people and that personal contact makes a huge difference. We’ve loved working with Tanya, Danny, Billie, Rick and plenty of others over the years, and that support has been a big part of our journey! As we’ve grown, DMC has grown with us. They’ve helped us level up with more structure, systems and processes, while still being accommodating from day one when we were smaller and figuring things out. That’s what makes them different, it never feels like a rigid setup where you have to do things their way only. They work with your business, adapt where needed, and always find a way to get it done. The Epping setup in particular has been amazing and shows they’re continuing to evolve with the times while keeping the same great service.

— 3PL Retail

Working with Tanya, Peter and the Team at DMC has been an absolute pleasure, over the past 15 years. We were first introduced through a combination of word of mouth and online research, and from the very beginning, DMC stood out as a trusted and capable business partner. No matter the challenge, DMC are always ready with solutions—practical, thoughtful, and tailored to suit both our business needs and our customers. Their ability to collaborate seamlessly with our retail clients has made a significant difference, and their proactive approach—constantly bringing new ideas and improvements to the table—ensures we are always evolving and staying ahead. We would highly recommend them to anyone looking for a 3PL partner who is professional, affordable, and reliable.

— 3PL Retail/EDI

We’ve worked with DMC for many years, and they’ve been a key part of Prene’s operational growth. Moving to DMC allowed us to shift our focus from working in the business to working on it, which has been invaluable. The team is approachable, collaborative, and genuinely invested in our brand. Over time, the relationship has become a very personal one, and we value their ongoing support.

— 3PL Retail

DMC manages our client fulfilment through integrated ordering systems that handle stock, backorders, invoicing and operational reporting. Their support covers storage, daily order processing and high-volume campaign execution — including printing, addressing, folding, insertion and postal lodgement.

— Automotive Marketing Agency

They’ve never felt like just another 3PL — DMC has always operated as a genuine extension of our team. Their reliability and consistency make a real difference to our day-to-day operations.

— Fashion Retailer

We originally found Direct Mail Corporation while looking for a 3PL solution. Rang around, met with a couple and decided DMC was for us. We have been working together for 7 years now and it’s been a great experience. The team are very easy to work with, communicate well and run a good operation. We definitely recommend them.

— 3PL wholesale

No matter the challenge, DMC always find a way to make it work. Their flexibility and reliability have been a huge support to our operations.

— Beauty Retailer

Moving to DMC allowed us to shift our focus from working in the business to working on it, which has been invaluable. The team is approachable, collaborative & genuinely invested in our brand.

— Automotive Brand

Nothing is too much trouble when it comes to these guys. Starting an online business can be daunting, so it's really great to know that we can turn to this A+ team. I completely recommend. Keep up the great work DMC!

— Pet Products Retailer

The team are very easy to work with and consistently deliver on what they promise. We know our orders are being handled properly.

— Car Parts Retailer

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Capability

End-to-end fulfilment for growing online retailers.

Picking, packing and dispatch
Warehousing and inventory control
Order processing across connected sales channels
Returns assessment and handling
Freight and carrier coordination
eCommerce, wholesale and retail order support

Why DMC

A fulfilment partner that understands your business.

People who know your operation

An experienced team learns your products, order requirements and customer expectations.

Processes built around your brand

Packing rules, presentation standards and workflows are tailored to the way you sell.

Support when things change

Responsive help for new products, promotions, urgent requests and unexpected demand.

One accountable fulfilment partner

Warehousing, order processing, dispatch and returns are coordinated through one operational team.

Industries

Fulfilment built for the products you sell.

Stack of folded sweatshirts in cream, gray, navy, olive, and black with a beige baseball cap and a wooden hanger on a gray surface.

Apparel

Neutral-colored baby care set including plush bunny, feeding bottle, stackable rings, bib, soft booties, and a folded blanket in soft beige tones.

Baby & Kids

Beauty

Digital

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Gift Cards

Gray first aid kit with white cross, surrounded by medical supplies (bandages, tape, thermometer, pills, gauze) for emergencies.

Healthcare

Basket of dog toys and supplies including a plush dog, blue ball, rope toy, and brush with a gray pet bowl, leashes, and a bone-shaped chew toy nearby

Pet

Roll of gray yoga mat with navy sneakers, a blue water bottle, dumbbells, and a tennis ball laid out for workout.

Sporting Goods

Black over-ear headphones beside a wireless charger, a smartphone, a tablet, and a braided USB-C cable.

Tech

Soft brown teddy bear surrounded by colorful wooden blocks, stacking rings, a wooden car, and puzzle pieces for kids' playtime.

Toys

Built for Growing Businesses

Ready to outsource fulfilment and keep growing?

DMC is a strong fit for online retailers that:

are outgrowing in-house picking, packing and storage;
need more consistent, accurate order processing;
want fulfilment capacity for promotions, launches and seasonal peaks;
sell across eCommerce, wholesale or retail channels;
need an experienced partner to manage orders, inventory, dispatch and returns.

Related Services

Explore more ways to support your fulfilment.

eCommerce Fulfilment

Pick & Pack Services

Warehousing & Distribution

Bulk Mail Fulfilment

Get Started

Let’s take fulfilment off your plate.

Tell us about your products, order volumes and current setup, and we’ll recommend a fulfilment approach that gives you more capacity, control and time to grow.

Get in touch. Speak to a fulfilment specialist.

1300 337 100

Acknowledgement of country

We acknowledge the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.

You built the brand. We’ll handle the orders.

Order fulfilment that keeps pace with your growth.

More time to grow. Less time managing fulfilment.

Reliable order processing

Capacity that adapts

Clear inventory control

Less operational overhead

How your orders move from checkout to dispatch.

01.

Orders are received

02.

Inventory is managed

03.

Orders are processed

04.

Dispatch and delivery

05.

Ongoing support and reporting

Questions about order fulfilment?

What is order fulfilment?

What types of orders can you handle?

Can you integrate with our systems or ERP?

How do you maintain consistency across high volumes?

Can you handle peak periods and large campaigns?

What visibility will we have over orders and stock?

Built around the way you sell.

eCommerce orders

Wholesale and retail orders

Launches, promotions and peaks

Fulfilment trusted by growing retailers.

End-to-end fulfilment for growing online retailers.

A fulfilment partner that understands your business.

People who know your operation

Processes built around your brand

Support when things change

One accountable fulfilment partner

Fulfilment built for the products you sell.

Ready to outsource fulfilment and keep growing?

Explore more ways to support your fulfilment.