Find answers to common questions about DMC’s 3PL, fulfilment and bulk mail services - from onboarding and integrations to processing, dispatch and account support.
Whether you’re outsourcing fulfilment for the first time or reviewing an existing provider, it helps to understand how the process works.
Explore answers covering onboarding, integrations, warehousing, order fulfilment, bulk mail, reporting and account support. If your question is not covered, talk to our team.
3PL & Fulfilment
A third-party logistics provider manages services such as warehousing, inventory control, order processing, pick and pack, dispatch and returns on behalf of another business. This allows your team to focus on customers and growth while an experienced operational partner manages fulfilment.
DMC supports established eCommerce brands, retailers, wholesalers and other businesses that need structured warehousing and order fulfilment. Our eCommerce fulfilment service has a minimum volume of 300 orders per month.
We review your products, order volumes, systems, stock profile and fulfilment requirements. From there, we agree the workflow, establish integrations where supported, receive and reconcile stock, test the process and prepare the account for launch.
Yes. DMC can plan additional warehouse capacity and trained labour around forecast peaks, promotions and campaign activity. Advance notice and accurate volume forecasts help us prepare the appropriate resources while maintaining operational control.
Yes. DMC can receive, record and reconcile returned orders through an agreed returns workflow. Returned products may be inspected, restocked, quarantined or otherwise processed according to your requirements.
Warehousing & Operations
DMC operates distribution centres in Heidelberg West and Epping, Victoria, supporting warehousing, fulfilment and distribution requirements.
Stock is receipted, recorded and managed through DMC’s warehouse management system, with location-based controls, scanning and regular verification supporting inventory accuracy and traceability.
Yes. Reporting and inventory visibility can be provided through agreed systems and reporting arrangements, allowing you to monitor stock levels, movements, orders and fulfilment activity.
Yes. DMC supports direct-to-consumer fulfilment as well as wholesale, retail and other business-to-business distribution requirements.
Bulk Mail & Campaigns
Bulk mail is the preparation and lodgement of commercial volumes of letters, statements, catalogues, publications or promotional communications. It often combines data processing, print production, addressing, insertion, wrapping and postal preparation.
Depending on the campaign, DMC can coordinate data preparation, printing, personalisation, folding, insertion, envelope supply, wrapping, addressing, postal lodgement and distribution.
Yes. DMC can cleanse, standardise, merge and deduplicate mailing data before production. Records identified as possible duplicates can be flagged for review, helping improve data quality and reduce avoidable duplicate mailings.
DMC supports invoices, statements, customer communications, catalogues, magazines, fundraising appeals, membership communications, promotional mailouts and other high-volume mail campaigns.
Delivery & Postage
Yes. DMC prepares and lodges eligible mail through Australia Post services, including the required documentation, sorting, addressing and barcode preparation.
Yes. DMC can review factors such as data quality, barcoding, presorting, weight, format and lodgement method to identify the most appropriate postal option for the campaign.
DMC can coordinate courier and freight services according to the size, destination and timing of the consignment.
Delivery timeframes depend on the selected postal or courier service, destination and carrier network. DMC prepares and lodges each job according to the agreed production schedule, but final delivery timeframes remain subject to the carrier.
Systems & Integrations
DMC supports integrations with platforms such as Shopify and WooCommerce, along with other systems where a suitable integration method is available. Our team will review your platform, order workflow and data requirements during onboarding.
DMC uses warehouse and operational systems to manage stock, orders, locations, fulfilment activity and reporting. The systems used for your account will depend on the service and integration requirements.
Yes. DMC provides agreed reporting and operational visibility covering areas such as stock, orders, fulfilment activity and campaign status. The format and frequency are established as part of the account setup.
Getting Started
Contact DMC with details of your products, order or campaign volumes, systems, timing and service requirements. Our team will review the information and recommend an appropriate operational approach.
For eCommerce fulfilment, DMC works with businesses processing a minimum of 300 orders per month. Bulk mail and other campaign requirements are assessed separately according to quantity, format, production requirements and timing.
Onboarding timeframes depend on the services required, stock volumes, integrations, data, testing and operational complexity. Once the scope has been reviewed, DMC will provide a practical implementation plan and proposed start date.
Yes. DMC provides tailored quotes based on your volumes, specifications, service requirements and operational complexity.
Get Started
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Tell us about your question, campaign or operational requirements. Our team will provide clear guidance on the most appropriate next step.
