Your products, picked and packed the right way.

Flexible pick, pack and assembly services for eCommerce orders, retail distribution, promotional campaigns and custom fulfilment requirements.

From everyday consumer products to fragile, oversized, unusual or multi-piece orders, DMC manages storage, inventory, packing and dispatch through one controlled operation.

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Warehouse worker in a neon safety vest packs a gift box with items like a plush bunny and ceramic vase.

Years Experience

Orders Dispatched Daily

Active Clients

Fulfilment Accuracy

Warehouse worker in a high-visibility vest scans inventory along tall shelves of boxes in a warehouse aisle.

Our Solution

Accuracy built into every pick and pack order.

Pick and pack is where product, presentation and customer expectations come together. The correct items need to be selected, checked and packed appropriately for their size, shape, fragility and destination.

DMC combines experienced operators with structured workflows to manage everyday orders, multi-item packs, selective packing and custom finishes.

From standard consumer products to fragile, unusual and promotional items, each order is prepared with the right handling and presentation before dispatch.

Why DMC

Better control from shelf to shipment.

Accurate product selection

Structured picking and verification help ensure the right products are selected for each order.

Packing suited to the product

Support for standard orders, multi-item packs, fragile goods, unusual products and custom finishes.

Flexible handling

Orders move through the system quickly without compromising accuracy.

Less operational pressure

Reduce the time, staffing and internal coordination required to manage pick and pack in-house.

Our Process

How every pick and pack order moves through DMC.

01.

Orders are received 

Orders flow into our system from your eCommerce platform, ERP or order system.

02.

Items are picked

Products are selected from inventory using structured picking processes and scan verification.

03.

Orders are checked

Each order is verified to ensure the correct items and quantities are included.

04.

Packing and presentation 

Orders are packed securely, with branded packaging or inserts where required.

05.

Dispatch preparation

Orders are labelled, sorted and prepared for dispatch through the appropriate carrier.

Frequently Asked Questions

Questions about pick and pack fulfilment?

Pick and pack services involve selecting products from inventory, checking them for accuracy, and packing them for dispatch.

At DMC, this process is managed through structured workflows to ensure every order is handled correctly and consistently.

We use controlled picking processes with verification at key stages, including scan-based checks where required.

This significantly reduces errors and ensures the correct items and quantities are included in every order.

Yes. We handle a wide range of products, including fragile items, multi-item orders, bundled products and non-standard goods.

Each order is packed according to its specific requirements to ensure it arrives in the right condition.

Yes. We can include branded packaging, marketing inserts and promotional materials as part of the packing process.

This helps maintain a consistent brand experience for your customers.

Yes. Our operations are built to scale with demand, from daily order volumes through to peak trading periods.

During high-volume periods, we expand capacity with trained teams working within established processes, ensuring accuracy and consistency are maintained.

Errors in picking and packing are one of the main causes of returns.

By using structured workflows, verification processes and experienced teams, we reduce mistakes — which leads to fewer returns, complaints and rework.

What We Do

Built for different fulfilment needs.

eCommerce
Orders

High-volume, daily pick and pack for online businesses.

View Service

Retail & Wholesale Orders

Bulk and multi-location order fulfilment.

View Service

Promotional & Campaign Packs

Assembly, packing and dispatch of kits, showbags and marketing materials.

View Service

Warehouse worker in a high-visibility vest opens a cardboard box at a cluttered packing station, with a computer and supplies nearby.

Client Stories

Pick and pack quality clients can see.

BBC has been with DMC for 8 years now, from Richmond to Heidelberg and now Epping. Over that whole time, they’ve never felt like just another 3PL, DMC always felt like a genuine extension of our team. They’re a great family run business with great people and that personal contact makes a huge difference. We’ve loved working with Tanya, Danny, Billie, Rick and plenty of others over the years, and that support has been a big part of our journey! As we’ve grown, DMC has grown with us. They’ve helped us level up with more structure, systems and processes, while still being accommodating from day one when we were smaller and figuring things out. That’s what makes them different, it never feels like a rigid setup where you have to do things their way only. They work with your business, adapt where needed, and always find a way to get it done. The Epping setup in particular has been amazing and shows they’re continuing to evolve with the times while keeping the same great service.

— 3PL Retail

Working with Tanya, Peter and the Team at DMC has been an absolute pleasure, over the past 15 years. We were first introduced through a combination of word of mouth and online research, and from the very beginning, DMC stood out as a trusted and capable business partner. No matter the challenge, DMC are always ready with solutions—practical, thoughtful, and tailored to suit both our business needs and our customers. Their ability to collaborate seamlessly with our retail clients has made a significant difference, and their proactive approach—constantly bringing new ideas and improvements to the table—ensures we are always evolving and staying ahead. We would highly recommend them to anyone looking for a 3PL partner who is professional, affordable, and reliable.

— 3PL Retail/EDI

We’ve worked with DMC for many years, and they’ve been a key part of Prene’s operational growth. Moving to DMC allowed us to shift our focus from working in the business to working on it, which has been invaluable. The team is approachable, collaborative, and genuinely invested in our brand. Over time, the relationship has become a very personal one, and we value their ongoing support.

— 3PL Retail

DMC manages our client fulfilment through integrated ordering systems that handle stock, backorders, invoicing and operational reporting. Their support covers storage, daily order processing and high-volume campaign execution — including printing, addressing, folding, insertion and postal lodgement.

— Automotive Marketing Agency

They’ve never felt like just another 3PL — DMC has always operated as a genuine extension of our team. Their reliability and consistency make a real difference to our day-to-day operations.

— Fashion Retailer

We originally found Direct Mail Corporation while looking for a 3PL solution. Rang around, met with a couple and decided DMC was for us. We have been working together for 7 years now and it’s been a great experience. The team are very easy to work with, communicate well and run a good operation. We definitely recommend them.

— 3PL wholesale

No matter the challenge, DMC always find a way to make it work. Their flexibility and reliability have been a huge support to our operations.

— Beauty Retailer

Moving to DMC allowed us to shift our focus from working in the business to working on it, which has been invaluable. The team is approachable, collaborative & genuinely invested in our brand.

— Automotive Brand

Nothing is too much trouble when it comes to these guys. Starting an online business can be daunting, so it's really great to know that we can turn to this A+ team. I completely recommend. Keep up the great work DMC!

— Pet Products Retailer

The team are very easy to work with and consistently deliver on what they promise. We know our orders are being handled properly.

— Car Parts Retailer

Woman in a neon safety vest packs a gift box with skincare, a mug, and knitwear in a warehouse setting.

Capability

Packing tailored to the product and the brand.

Branded packaging, inserts and presentation materials
Protective packing for fragile, delicate and unusual items
Multi-item packs, bundles, kits and promotional orders
Showbags, conference packs and campaign materials
Manual packing and custom finishes where required
Flexible handling for oversized, odd-shaped and non-standard products

Why DMC

Experienced people behind every pick and pack order.

An experienced fulfilment team

People who understand different products, packing requirements and presentation standards.

Flexible manual capability

Support for unusual products, fragile goods, custom finishes, kits and selective packing.

Capacity when volumes change

A scalable team that can support steady work, campaign activity and higher-volume periods.

One managed operation

Storage, inventory, picking, packing, assembly and dispatch coordinated through one accountable team.

Smiling woman with a bun sits on a table in a storefront gym, arms crossed, laptop showing orders, shelves with bottles and gear behind her.

Built for Growing Businesses

Ready to hand over pick and pack?

DMC is a strong fit for online retailers that:

are outgrowing in-house picking, packing and storage;
need consistent packing and presentation across every order;
sell products that require special handling, bundling or custom finishes;
need extra capacity for launches, promotions and seasonal peaks;
want an experienced fulfilment partner to manage the operational detail.

Related Services

Explore more ways to support your fulfilment.

eCommerce Fulfilment

Pick & Pack Services

Warehousing & Distribution

Bulk Mail Fulfilment

Get Started

Let’s build a better pick and pack process.

Tell us about your products, order volumes, packing requirements and current setup, and we’ll recommend an approach that improves control, consistency and capacity.

Get in touch. Speak to a fulfilment specialist.

1300 337 100

Acknowledgement of country

We acknowledge the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.

Your products, picked and packed the right way.

Accuracy built into every pick and pack order.

Better control from shelf to shipment.

Accurate product selection

Packing suited to the product

Flexible handling

Less operational pressure

How every pick and pack order moves through DMC.

01.

Orders are received

02.

Items are picked

03.

Orders are checked

04.

Packing and presentation

05.

Dispatch preparation

Questions about pick and pack fulfilment?

What are pick and pack services?

How do you ensure picking accuracy?

Can you handle different types of products?

Do you offer branded packaging and inserts?

Can you manage high-volume orders and peak periods?

How does this reduce returns and errors?

Built for different fulfilment needs.

eCommerce Orders

Retail & Wholesale Orders

Promotional & Campaign Packs

Pick and pack quality clients can see.

Packing tailored to the product and the brand.

Experienced people behind every pick and pack order.

An experienced fulfilment team

Flexible manual capability

Capacity when volumes change

One managed operation

Ready to hand over pick and pack?

Explore more ways to support your fulfilment.

Orders are received 

Packing and presentation 

eCommerce
Orders