From onboarding through to day-to-day operations, experienced DMC people stay across your account, your requirements and every moving part—so questions are answered quickly and issues are resolved before they disrupt delivery.
Direct access. Clear ownership. People who know your operation.
People who know your operation. And stay accountable for it.
Good support starts with context. Your DMC team understands your requirements, workflows, priorities and deadlines—so you are not explaining your business from scratch every time something needs attention.
From onboarding and day-to-day coordination to issue resolution and changing requirements, experienced people stay close to the work, communicate clearly and take ownership through to completion.
Direct access. Fast decisions. Clear accountability.
Onboarding
Set up properly from day one.
A smooth start is critical to long-term success.
We take the time to understand your operations, systems and requirements before fulfilment begins. This includes system setup, workflow alignment and operational planning—so everything is ready before go-live.
Clear onboarding plan tailored to your operation
System integration and setup
Warehouse and workflow configuration
Defined processes before go-live
Account Management
Support that adapts as your operation changes.
Once your operation is live, our involvement continues.
You’ll have access to experienced DMC contacts who understand your setup, coordinate day-to-day requirements and respond quickly when something needs attention.
As volumes, systems or service requirements change, we help adjust the fulfilment approach and keep the operation aligned.
Dedicated account contacts
Day-to-day operational coordination
Support for growth and changing requirements
Clear communication and ownership
Visibility & Communication
Know what’s happening. And what happens next.
Good support means staying informed, not having to chase for answers.
You’ll have visibility across orders, inventory and fulfilment activity, supported by clear updates when something changes or needs attention.
This gives your team greater confidence and helps issues get resolved sooner.
Order and inventory visibility
Clear status updates and reporting
Direct communication channels
Faster issue identification and resolution
The Outcome
More confidence. Less operational pressure.
Less time chasing answers
Your DMC team stays across issues and follows them through to resolution.
Faster problem resolution
When something needs attention, experienced people respond quickly and take ownership.
Greater operational visibility
You stay informed across orders, inventory and fulfilment without managing every detail.
Support that grows with you
As volumes and requirements change, your support model adapts with your operation.
Frequently Asked Questions
Questions about support? Start here.
Support begins during onboarding and continues throughout the relationship. Your DMC team can assist with day-to-day coordination, operational questions, reporting, issue resolution and changing service requirements.
Yes. You’ll have clear account contacts who understand your setup and coordinate requirements across the relevant DMC teams.
Response times depend on the nature and urgency of the issue. Our team assesses requests promptly, keeps you informed and takes ownership through to resolution.
Visibility may include order, inventory and fulfilment information, supported by agreed reporting and status updates relevant to your service.
Yes. As volumes, systems or operational requirements change, DMC can review the existing approach and adjust workflows, resources and support arrangements accordingly.
Yes. DMC supports eCommerce fulfilment, warehousing, bulk mail and campaign logistics, with the support model tailored to each client’s services and requirements.
Why DMC
Support built into the operation.
Good support should not begin only when something goes wrong.
At DMC, account management, communication and issue resolution are part of the way we work every day. Experienced people stay close to your operation, understand what matters and act quickly when something needs attention.
That means fewer surprises, clearer ownership and a more dependable fulfilment operation.
Client Stories
Trusted by clients who value responsive support.
BBC has been with DMC for 8 years now, from Richmond to Heidelberg and now Epping. Over that whole time, they’ve never felt like just another 3PL, DMC always felt like a genuine extension of our team. They’re a great family run business with great people and that personal contact makes a huge difference. We’ve loved working with Tanya, Danny, Billie, Rick and plenty of others over the years, and that support has been a big part of our journey!As we’ve grown, DMC has grown with us. They’ve helped us level up with more structure, systems and processes, while still being accommodating from day one when we were smaller and figuring things out. That’s what makes them different, it never feels like a rigid setup where you have to do things their way only. They work with your business, adapt where needed, and always find a way to get it done. The Epping setup in particular has been amazing and shows they’re continuing to evolve with the times while keeping the same great service.
— 3PL Retail
Working with Tanya, Peter and the Team at DMC has been an absolute pleasure, over the past 15 years. We were first introduced through a combination of word of mouth and online research, and from the very beginning, DMC stood out as a trusted and capable business partner. No matter the challenge, DMC are always ready with solutions—practical, thoughtful, and tailored to suit both our business needs and our customers. Their ability to collaborate seamlessly with our retail clients has made a significant difference, and their proactive approach—constantly bringing new ideas and improvements to the table—ensures we are always evolving and staying ahead. We would highly recommend them to anyone looking for a 3PL partner who is professional, affordable, and reliable.
— 3PL Retail/EDI
We’ve worked with DMC for many years, and they’ve been a key part of Prene’s operational growth. Moving to DMC allowed us to shift our focus from working in the business to working on it, which has been invaluable. The team is approachable, collaborative, and genuinely invested in our brand. Over time, the relationship has become a very personal one, and we value their ongoing support.
— 3PL Retail
DMC manages our client fulfilment through integrated ordering systems that handle stock, backorders, invoicing and operational reporting. Their support covers storage, daily order processing and high-volume campaign execution — including printing, addressing, folding, insertion and postal lodgement.
— Automotive Marketing Agency
Our Company publishes 24 trade magazines annually and DMC are integral to the process as they manage the mailing aspect of our business. Their level of service is exceptional and their prompt attention mailing out each release we publish has contributed to our market position as a reliable print media industry resource. Nearly 20 years into this business relationship and we still feel like a valued customer.
— Mail Plastic Wrap
We’ve partnered with DMC for many years to manage large-scale magazine distribution, with production volumes exceeding 150,000 pieces per campaign. Their handling of data cleansing, de-duplication, address formatting, plastic wrapping and postal optimisation ensures every campaign is delivered accurately and efficiently.
— Automotive Marketing Agency
They’ve never felt like just another 3PL — DMC has always operated as a genuine extension of our team. Their reliability and consistency make a real difference to our day-to-day operations.
— Fashion Retailer
We originally found Direct Mail Corporation while looking for a 3PL solution. Rang around, met with a couple and decided DMC was for us. We have been working together for 7 years now and it’s been a great experience. The team are very easy to work with, communicate well and run a good operation. We definitely recommend them.
— 3PL wholesale
Moving to DMC allowed us to shift our focus from working in the business to working on it, which has been invaluable. The team is approachable, collaborative & genuinely invested in our brand.
Tell us about your current setup, priorities and challenges. We’ll show you how DMC can provide the structure, visibility and ongoing support your operation needs.
