Grow your brand.
Not your warehouse.

DMC stores your stock and manages pick, pack and dispatch through one controlled fulfilment process—so your team can stay focused on the brand and its customers.

Get the fulfilment support you need - without leasing a warehouse or hiring a warehouse team.

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Two customers in a bright shop inspect skincare products on a wooden table, with bottles labeled Rosehip Face Oil, Eucalyptus Linen Spray, Lavender Body Scrub in view.

Years Experience

Orders Dispatched Daily

Active Clients

Fulfilment Accuracy

Two coworkers in a bright shop packing products at a wooden table, shelves stocked with bottles behind them and cardboard boxes on the floor nearby

Our Solution

Built for growing eCommerce brands.

As your online business grows, fulfilment becomes more complex - more stock, more orders and more opportunities for error.

DMC brings warehousing, inventory control, pick, pack and dispatch together in one managed process, with experienced people accountable at every stage.

So your team can focus on customers and growth - not warehouse operations.

Why DMC

What you get with DMC.

Reliable order processing

Structured pick, pack and dispatch workflows keep orders moving efficiently.

Accuracy as you grow

Quality checks and system-led processes support consistent order accuracy at scale.

A consistent brand experience

Orders are packed and presented with the care your customers expect from your brand.

Less operational pressure

We manage day-to-day fulfilment so your team can focus on customers and growth.

Frequently Asked Questions

Questions about eCommerce fulfilment?

More commercially useful than “What is eCommerce fulfilment?” It gives DMC room to explain stock receipt, storage, inventory management, pick and pack, dispatch and returns.

Yes. We integrate with major eCommerce platforms such as Shopify, WooCommerce and Magento, allowing orders to flow directly into our fulfilment system.

This reduces manual work and improves accuracy across your operations.

Learn more about our Integrations.

Orders are processed daily through structured workflows to ensure fast and consistent dispatch.

Turnaround times depend on your specific requirements, but our focus is always on meeting customer expectations for delivery speed.

Orders are picked and packed using controlled processes with verification at key stages.

This significantly reduces errors and ensures customers receive the correct items, even at high volumes.

Yes. We provide structured returns management, including receiving, inspection and restocking where applicable.

This helps maintain inventory accuracy and improves the overall customer experience.

Learn more about our Returns Management.

Yes. Our operations are built to scale with demand — from steady growth through to peak trading periods.

During high-volume events, we expand capacity with trained staff working within established processes, ensuring orders continue to be handled accurately and on time.

We ensure fulfilment continues to run smoothly as order volumes increase.

Yes. DMC’s eCommerce fulfilment service has a minimum volume of 300 orders per month. This ensures the service is operationally and commercially suitable for both your business and DMC.

Woman in a high-visibility vest scans a package at a workstation in a DMC warehouse with shelves of boxes behind her.

Capability

Everything you need to fulfil orders at scale.

Pick, pack and order processing
Secure warehousing and inventory control
Dispatch coordination
Returns handling
Branded packaging and inserts
Carrier and freight coordination

Platform Integrations

Connect your eCommerce platform to DMC fulfilment.

Integrate your online store with DMC so order information flows directly into our fulfilment system for processing and dispatch.

View all Integrations

Direct Mail 3PL integrates with Oracle NetSuite

Direct Mail 3PL integrates with MAROPOST

Direct Mail 3PL integrates with EDI PLUS

DirectMail Integration with Apparel Magic

Why DMC

Proven fulfilment capability. Built over decades.

30+ years of experience

An Australian-owned business delivering fulfilment, distribution and mail services since 1994.

More than 200 clients supported

Experienced across ongoing fulfilment, high-volume activity and complex operational requirements.

Two distribution centres

Warehousing and fulfilment capacity across Heidelberg West and Epping.

Structured accuracy controls

System-led workflows, stock controls and quality checkpoints support consistent, traceable fulfilment.

Client Stories

What growing eCommerce brands say.

BBC has been with DMC for 8 years now, from Richmond to Heidelberg and now Epping. Over that whole time, they’ve never felt like just another 3PL, DMC always felt like a genuine extension of our team. They’re a great family run business with great people and that personal contact makes a huge difference. We’ve loved working with Tanya, Danny, Billie, Rick and plenty of others over the years, and that support has been a big part of our journey! As we’ve grown, DMC has grown with us. They’ve helped us level up with more structure, systems and processes, while still being accommodating from day one when we were smaller and figuring things out. That’s what makes them different, it never feels like a rigid setup where you have to do things their way only. They work with your business, adapt where needed, and always find a way to get it done. The Epping setup in particular has been amazing and shows they’re continuing to evolve with the times while keeping the same great service.

— 3PL Retail

Working with Tanya, Peter and the Team at DMC has been an absolute pleasure, over the past 15 years. We were first introduced through a combination of word of mouth and online research, and from the very beginning, DMC stood out as a trusted and capable business partner. No matter the challenge, DMC are always ready with solutions—practical, thoughtful, and tailored to suit both our business needs and our customers. Their ability to collaborate seamlessly with our retail clients has made a significant difference, and their proactive approach—constantly bringing new ideas and improvements to the table—ensures we are always evolving and staying ahead. We would highly recommend them to anyone looking for a 3PL partner who is professional, affordable, and reliable.

— 3PL Retail/EDI

We’ve worked with DMC for many years, and they’ve been a key part of Prene’s operational growth. Moving to DMC allowed us to shift our focus from working in the business to working on it, which has been invaluable. The team is approachable, collaborative, and genuinely invested in our brand. Over time, the relationship has become a very personal one, and we value their ongoing support.

— 3PL Retail

DMC manages our client fulfilment through integrated ordering systems that handle stock, backorders, invoicing and operational reporting. Their support covers storage, daily order processing and high-volume campaign execution — including printing, addressing, folding, insertion and postal lodgement.

— Automotive Marketing Agency

They’ve never felt like just another 3PL — DMC has always operated as a genuine extension of our team. Their reliability and consistency make a real difference to our day-to-day operations.

— Fashion Retailer

We originally found Direct Mail Corporation while looking for a 3PL solution. Rang around, met with a couple and decided DMC was for us. We have been working together for 7 years now and it’s been a great experience. The team are very easy to work with, communicate well and run a good operation. We definitely recommend them.

— 3PL wholesale

No matter the challenge, DMC always find a way to make it work. Their flexibility and reliability have been a huge support to our operations.

— Beauty Retailer

Moving to DMC allowed us to shift our focus from working in the business to working on it, which has been invaluable. The team is approachable, collaborative & genuinely invested in our brand.

— Automotive Brand

Nothing is too much trouble when it comes to these guys. Starting an online business can be daunting, so it's really great to know that we can turn to this A+ team. I completely recommend. Keep up the great work DMC!

— Pet Products Retailer

The team are very easy to work with and consistently deliver on what they promise. We know our orders are being handled properly.

— Car Parts Retailer

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