From order to dispatch. DMC handles the steps in between.

Connect your eCommerce platform or brief your mail campaign, send us your stock and we’ll manage warehousing, inventory control, pick, pack and dispatch through one structured fulfilment workflow.

You retain visibility over your stock and orders while our experienced team manages the day-to-day operation, peak periods and changing volumes.

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Three coworkers discuss skincare products at a wooden table, shelves full of bottles behind them.

Years Experience

Orders Dispatched Daily

Active Clients

Fulfilment Accuracy

How it works

See DMC in action.

Real operations. Experienced people. One accountable team.

From warehousing and eCommerce fulfilment to print, insertion and postal lodgement, DMC brings each stage together within one managed operation.

In this short video, Brett takes you inside DMC to show how our people, systems and production workflows support both 3PL clients and high-volume mail campaigns—from receiving stock or campaign materials through to dispatch or lodgement.

What to look for:

Structured workflows across fulfilment and mail production
Experienced people managing critical stages
Integrated warehousing, pick and pack, print and insertion capability
Clear operational control from receipt through to dispatch or lodgement

Our Process

From setup to day-to-day operations.

Step 01.

Understand the requirement

We take the time to understand your business, products, volumes, systems, timing and operational requirements.

For eCommerce, we review your product profile, order volumes, integrations and fulfilment workflow.
For mail campaigns, we review your data, artwork, materials, quantities and lodgement requirements.

This gives both teams a clear scope, agreed responsibilities and a practical implementation plan before work begins.

Step 02.

Connect systems and receive stock

Your stock or campaign materials are received, checked and prepared for the agreed workflow.

Supported eCommerce integrations are configured and tested.
Goods and campaign materials are checked against the agreed documentation and specifications.
Stock and materials are recorded, organised and stored in designated locations.

Reporting, inventory visibility and operational requirements are agreed as part of the setup process.

Step 03.

Orders and campaign instructions enter the workflow

Once setup is complete, live orders or approved campaign instructions enter the agreed operational workflow.

For 3PL:
Customer orders flow into DMC’s fulfilment system and are released for processing according to the agreed order rules.

For bulk mail:
Approved data, artwork and production specifications move into the scheduled mail-production workflow.

Structured checks help confirm that each order or campaign is ready for the next operational stage.

Step 04.

Fulfilment or mail production

Orders and campaign materials move into physical production through the agreed workflow.

For eCommerce: stock is picked, checked, packed, labelled and prepared for carrier collection.
For bulk mail: materials are printed, personalised, folded, inserted, wrapped and addressed as required.
Quality checks are completed at critical production stages.

Packaging, presentation and processing requirements are managed according to the agreed specifications.

Step 05.

Dispatch or postal lodgement

Completed orders and mail campaigns are prepared for handover through the appropriate carrier or postal service.

eCommerce orders are staged and transferred to the agreed delivery provider.
Bulk mail is sorted, documented and lodged through the selected postal or distribution service.
Service options are reviewed against destination, format, timing and campaign requirements.

DMC manages preparation and handover; final delivery timeframes remain subject to the carrier network.

Step 06.

Visibility, reporting and support

Operational visibility continues once fulfilment or campaign production is underway.

Reporting across inventory, orders, fulfilment activity and campaign status
Reconciliation and exception reporting where agreed
Ongoing support from an experienced account and customer-service team

The reporting format, frequency and support arrangements are agreed during onboarding.

Frequently Asked Questions

Questions about working with DMC?

Timing depends on the services required, stock volumes, system integrations, data, testing and operational complexity. Once DMC has reviewed your requirements, we’ll provide a practical onboarding plan and proposed start date.

For eCommerce fulfilment, we’ll need information about your products, stock profile, order volumes, sales platform, integrations, packaging and dispatch requirements.

For bulk mail, we’ll review your data, artwork, quantities, materials, production specifications and required lodgement timeframe.

Yes. You’ll have clear visibility across orders, inventory and fulfilment activity.

We provide reporting and ongoing support so you always know what is happening without needing to manage day-to-day operations.

Yes. DMC can manage ongoing eCommerce fulfilment alongside bulk mail and campaign activity through coordinated but separate operational workflows. This is useful for businesses that require both product distribution and customer communications.

Tell us as early as possible about promotions, seasonal peaks, new products, campaign activity or changes to your requirements. We’ll review the impact on capacity, staffing, stock, systems and production timing, then agree any workflow or resource changes required.

Why DMC

What the process means for your business.

Less operational workload

DMC manages day-to-day fulfilment and mail production, reducing the pressure on your internal team.

More consistent execution

Agreed workflows and quality checks support accurate processing across orders and campaigns.

Capacity planned around growth

Forecasting and advance notice help us prepare for increased order volumes, seasonal peaks and campaign activity.

Clear accountability

One experienced team coordinates operations, reporting and issue resolution from setup onwards.

Service pathways

One experienced team. Two specialist service streams.

eCommerce Fulfilment

DMC receives and stores your stock, connects supported systems, and manages inventory, pick, pack and dispatch through a structured daily workflow.

Bulk mail and campaigns

DMC coordinates data, print, personalisation, folding, insertion, wrapping, addressing and postal lodgement through one managed production process.

Why DMC

What supports every DMC workflow.

One accountable operation

Warehousing, fulfilment and mail production are coordinated through one experienced team.

Systems supported by people

Structured workflows are backed by operators who oversee critical stages and exceptions.

Quality checks where they matter

Checks are built into receiving, processing, production and dispatch preparation.

Clear operational visibility

Agreed reporting and account support help clients stay informed as work progresses.

Get Started

Let’s put the right process in place.

Tell us about your products, order volumes, systems or campaign requirements. We’ll recommend a practical workflow for your fulfilment or bulk mail operation.

Get in touch. Speak to a fulfilment specialist.

1300 337 100

Acknowledgement of country

We acknowledge the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.