From order to dispatch. DMC handles the steps in between.

We take the time to understand your business, products, volumes, systems, timing and operational requirements.

• For eCommerce, we review your product profile, order volumes, integrations and fulfilment workflow.
• For mail campaigns, we review your data, artwork, materials, quantities and lodgement requirements.

This gives both teams a clear scope, agreed responsibilities and a practical implementation plan before work begins.

Your stock or campaign materials are received, checked and prepared for the agreed workflow.

• Supported eCommerce integrations are configured and tested.
• Goods and campaign materials are checked against the agreed documentation and specifications.
• Stock and materials are recorded, organised and stored in designated locations.

Reporting, inventory visibility and operational requirements are agreed as part of the setup process.

Once setup is complete, live orders or approved campaign instructions enter the agreed operational workflow.

For 3PL:
Customer orders flow into DMC’s fulfilment system and are released for processing according to the agreed order rules.

For bulk mail:
Approved data, artwork and production specifications move into the scheduled mail-production workflow.

Structured checks help confirm that each order or campaign is ready for the next operational stage.

Orders and campaign materials move into physical production through the agreed workflow.

• For eCommerce: stock is picked, checked, packed, labelled and prepared for carrier collection.
• For bulk mail: materials are printed, personalised, folded, inserted, wrapped and addressed as required.
• Quality checks are completed at critical production stages.

Packaging, presentation and processing requirements are managed according to the agreed specifications.

Completed orders and mail campaigns are prepared for handover through the appropriate carrier or postal service.

• eCommerce orders are staged and transferred to the agreed delivery provider.
• Bulk mail is sorted, documented and lodged through the selected postal or distribution service.
• Service options are reviewed against destination, format, timing and campaign requirements.

DMC manages preparation and handover; final delivery timeframes remain subject to the carrier network.

Operational visibility continues once fulfilment or campaign production is underway.

• Reporting across inventory, orders, fulfilment activity and campaign status
• Reconciliation and exception reporting where agreed
• Ongoing support from an experienced account and customer-service team

The reporting format, frequency and support arrangements are agreed during onboarding.